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The MB-910 exam is an ideal entry point for individuals who are looking to gain knowledge in the field of CRM. MB-910 exam is designed to help you understand the core concepts of CRM and how to implement them using Microsoft Dynamics 365. MB-910 exam covers various topics such as customer engagement, sales management, customer service management, and marketing automation. By passing the MB-910 Exam, you will have a solid understanding of how to implement and use Microsoft Dynamics 365 to improve customer engagement and drive business growth.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q144-Q149):

NEW QUESTION # 144
A company uses Dynamics 365 Field Service.
The maintenance manager wants to be able to add a list of to work orders to ensure that field technicians follow the same steps when servicing customer equipment.
You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

A. Connected Field Service
B. Scheduling
C. Inspections
D. Microsoft Customer Voice

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

NEW QUESTION # 145
You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?

A. Word template
B. Documents tab
C. Timeline attachment

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint- documents-document-locations-in-dynamics-365-apps

NEW QUESTION # 146
A company uses Dynamics 365 Customer Service.
You need to recommend solutions to help the company meet the following business requirements:
Detect and diagnose equipment problems before customers are aware of an issue. Create cases from social channels and SMS text messages.
Use context-specific knowledge articles to solve customer issues quickly.
What should you recommend?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 147
You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

NEW QUESTION # 148
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
B. Use Customer Voice to collect and analyze survey results.
C. Create surveys in Dynamics 365 Marketing by using Questionnaire.
D. Use Customer Voice to compile results from the existing third-party app.
E. Use Power Automate to automatically send Customer Voice surveys.

Answer: B,C

NEW QUESTION # 149
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